This Privacy Policy applies to all services offered by Doctiplus through our website doctiplus.co, mobile applications, and related platforms. It covers information collected from patients, doctors, healthcare providers, and visitors.

Doctiplus operates as a digital healthcare intermediary connecting patients with licensed medical professionals for online video consultations and in person appointments worldwide. We comply with international data protection standards including HIPAA, GDPR, CCPA, and other applicable regional privacy laws.

We only collect information necessary to provide safe, high quality healthcare services. The types of data we collect include:

Personal Identification Information

• Full name, date of birth, and gender for identity verification
• Email address and phone number for communication and appointment confirmations
• Physical address and country for locating nearby doctors and in person appointments
• Government issued ID where required for doctor verification or regulatory compliance

Medical and Health Information

• Symptoms, medical history, and health concerns shared during consultations
• Prescription details, lab reports, and diagnostic documents you upload
• Consultation notes, diagnoses, and follow up recommendations from doctors
• Video and audio recordings of consultations where legally permitted and with consent

Payment Information

• Credit card or debit card details processed through secure encrypted payment gateways
• Billing address and transaction history for records and refunds
• Insurance details when submitting claims through partner providers

Technical and Usage Information

• IP address, device type, browser, operating system, and screen resolution
• Pages visited, features used, and time spent on our platform
• Referral source and search terms used to find Doctiplus

Your data powers the services you rely on. Doctiplus uses collected information strictly for the following legitimate purposes:

• Delivering healthcare services such as booking appointments, conducting video consultations, and issuing digital prescriptions
• Verifying your identity and ensuring doctor credentials meet regulatory standards
• Processing payments securely and managing refunds or insurance claims
• Communicating with you about appointments, reminders, follow ups, and important account updates
• Improving our platform through analytics, user feedback, and usability research
• Preventing fraud and abuse by monitoring suspicious activity and enforcing our terms of service
• Meeting legal obligations including tax, regulatory, and healthcare compliance requirements
• Sending marketing communications only when you have opted in, and you can unsubscribe anytime

Doctiplus never sells your personal or medical data to third parties. We only share your information in the following controlled situations:

• With your doctor to deliver the consultation you booked, including relevant medical history you provided
• With trusted service providers such as secure payment processors, cloud hosting providers, and analytics tools, bound by strict data protection agreements
• With your insurance company only when you submit a claim and authorize the transfer
• With legal and regulatory authorities when required by law, court order, or to prevent fraud and protect user safety
• During business transfers such as mergers or acquisitions, with advance notification to affected users

Protecting your information is a top priority at Doctiplus. We use industry leading security practices to keep your data safe:

• Bank level AES 256 bit encryption for data at rest and TLS 1.3 encryption for data in transit
• HIPAA compliant infrastructure hosted on secure cloud servers with multi layer firewalls
• Strict access controls where only authorized personnel can view limited portions of your data
• Multi factor authentication available for patient and doctor accounts
• Regular security audits, penetration testing, and vulnerability assessments by third party experts
• Continuous monitoring for unauthorized access, breaches, or suspicious activity 24 hours a day
• Automatic session timeouts and encrypted backups stored in geographically distributed data centers

Doctiplus uses cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how our platform is used. Types of cookies we use include:

• Essential cookies required for core features like login, session management, and booking
• Analytics cookies to understand traffic patterns and improve site performance
• Functional cookies to remember your language, country, and accessibility preferences
• Marketing cookies used only when you explicitly opt in for relevant health content and offers

You can manage cookie preferences through our consent banner or by adjusting your browser settings. Disabling certain cookies may affect platform functionality.

Depending on your location, you have the following rights regarding your personal data under GDPR, CCPA, and similar regulations:

To exercise any of these rights, simply email us at info@doctiplus.co. We respond to all requests within 30 days.

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Active account data kept for the duration of your account plus 2 years after closure
• Medical records and consultations retained per healthcare regulations, typically 6 to 10 years depending on jurisdiction
• Payment and transaction records retained for 7 years for tax and audit compliance
• Marketing preferences kept until you unsubscribe or request deletion
• Technical logs and analytics retained for up to 24 months for security and performance review

After the retention period, your data is securely deleted or anonymized beyond recovery.

As a global platform serving patients in 90+ countries, Doctiplus may transfer your data across international borders. When we do:

• We use Standard Contractual Clauses approved by the European Commission for EU transfers
• We ensure receiving countries provide an adequate level of data protection
• We apply the same security standards regardless of where your data is processed
• We work only with providers that meet HIPAA, GDPR, and ISO 27001 standards

Doctiplus is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years old.

For minors between 13 and 17 years old, a parent or legal guardian must create the account and consent to the collection of information. Pediatric consultations on Doctiplus are always booked and supervised by a parent or guardian.

If you believe we have collected data from a child without proper consent, please contact us immediately at info@doctiplus.co and we will delete it.

Our platform may include links or integrations with third party services such as payment processors, video conferencing tools, insurance portals, and pharmacies.

These third parties operate under their own privacy policies. We encourage you to review their policies carefully. Doctiplus is not responsible for the privacy practices of external websites or services once you leave our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, new features, or updated legal requirements. When we make significant changes, we will:

• Update the Last Updated date at the top of this page
• Notify registered users via email at least 30 days before changes take effect
• Display a prominent notice on our website and mobile app
• Seek your renewed consent where required by law

Continued use of Doctiplus after updates means you accept the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Doctiplus handles your personal data, please reach out to us:

• Email: info@doctiplus.co
• Contact Page: doctiplus.co/contact
• Mailing Address: Doctiplus, 1401 St Joseph Pkwy, Houston, TX 77002, United States

We are committed to responding to all privacy inquiries within 30 days. For urgent data protection concerns, please mark your email as Privacy Request.