Please read these Terms and Conditions carefully before using Doctiplus. By accessing or using our global digital healthcare platform, you agree to be bound by these terms and our Privacy Policy.
Please Read Carefully
These Terms and Conditions govern your use of the Doctiplus website, mobile application, and all related services. By accessing our platform, you confirm that you have read, understood, and agree to comply with these terms. If you do not agree, please discontinue use of Doctiplus immediately.
1Acceptance of Terms
By accessing, browsing, or using Doctiplus ("we," "our," or "us"), including our website, mobile application, and all related services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy.
These Terms form a legally binding agreement between you ("user," "patient," or "you") and Doctiplus. If you are using Doctiplus on behalf of another person or organization, you represent that you have the authority to bind that party to these Terms.
If you do not agree to any part of these Terms, you must not use Doctiplus or any of our services.
2About Doctiplus Services
Doctiplus is a global digital healthcare platform that connects patients with certified, licensed doctors for:
Online video consultations available 24 hours a day, 7 days a week
In person clinic appointments with verified specialists
Digital e prescriptions issued by licensed physicians
Medical advice, follow ups, and specialist referrals
Access to a range of medical specialties across 90+ countries
Secure storage of digital health records
Doctiplus acts as an intermediary platform that facilitates communication between patients and healthcare providers. We do not directly provide medical services, diagnosis, or treatment. All medical services are delivered by independent licensed healthcare professionals.
3Eligibility and Account Registration
To use Doctiplus services, you must:
Be at least 18 years of age, or the legal age of majority in your jurisdiction
Have the legal capacity to enter into binding contracts
Not be prohibited from using the platform under applicable laws
Provide accurate, current, and complete information during registration
Minors and Dependents
Parents or legal guardians may book consultations on behalf of minors. By doing so, you confirm that you have the legal right to make healthcare decisions for that individual.
Account Security
You are responsible for maintaining the confidentiality of your Doctiplus account credentials and for all activities under your account. If you suspect unauthorized access, notify us immediately using the contact details in section 17.
4Medical Disclaimer
Important Medical Notice
Doctiplus is not for medical emergencies. If you are experiencing a life threatening emergency, call your local emergency services or visit the nearest hospital immediately.
The medical information, advice, and consultations provided through Doctiplus are intended for informational purposes only and should not replace professional medical diagnosis, treatment, or advice from a qualified healthcare provider who has physically examined you.
Decisions regarding your health based on information obtained through Doctiplus are made at your own risk. Always seek the advice of a qualified physician for any serious or persistent health concerns.
5User Responsibilities
When using Doctiplus, you agree to:
Provide truthful, accurate, and complete medical and personal information
Use the platform only for lawful purposes and personal healthcare needs
Respect the doctors, specialists, and support staff on Doctiplus
Not misuse prescriptions, advice, or digital health records
Keep your login credentials private and secure
Report any technical issues or suspicious activity promptly
Follow the medical advice and treatment plans provided responsibly
6Booking and Consultations
Doctiplus allows you to book video consultations and in person appointments with certified doctors through our platform.
Booking Process
Select a doctor, specialty, country, and city
Choose your preferred date, time, and consultation type
Confirm and pay the consultation fee securely
Receive email confirmation with consultation details
Consultation Conduct
Both patients and doctors agree to conduct consultations respectfully, professionally, and within the boundaries of applicable medical ethics and laws. Recording or sharing consultations without consent is strictly prohibited.
7Fees and Payment Terms
Consultation fees on Doctiplus vary depending on the doctor, specialty, and type of session. All fees are clearly displayed before you confirm your booking. There are no hidden charges.
Payment Methods
The payment methods available to you are shown at checkout and may vary by country. Where card payment is offered, we accept major credit and debit cards.
Insurance Coverage
Some consultations booked through Doctiplus may be covered by international health insurance. Coverage depends on your policy, your insurer, the doctor, and the country in which the consultation takes place. Please confirm with your insurer before booking, as we cannot guarantee that any particular plan will reimburse a consultation.
Currency and Taxes
All prices are displayed in US Dollars (USD) unless otherwise specified. Applicable taxes may be added based on your location.
8Cancellation and Refund Policy
We understand that plans can change. Doctiplus offers a fair cancellation and refund policy:
Full refund if you cancel at least 24 hours before the scheduled consultation
Full refund if the doctor is unavailable or cancels the consultation
Full refund in case of verified technical issues that prevent the consultation from taking place
No refund for cancellations made less than 24 hours before the appointment, or for missed appointments
No refunds once the consultation has been completed
To request a refund or reschedule, use your Doctiplus account dashboard or contact our support team using the details in section 17.
9Privacy and Data Protection
Your privacy is a priority. Doctiplus uses encryption in transit and at rest to protect your personal and medical data, and we handle that data in accordance with the data protection laws that apply to you, including the General Data Protection Regulation (GDPR) where relevant.
Your consultations are encrypted and treated as confidential
Your medical data is never sold, and is not shared without your explicit consent except where the law requires it
You can request access to, correction of, or deletion of your data at any time
Access controls restrict who inside Doctiplus can see your information
For full details of what we collect, why, and how long we keep it, please read our Privacy Policy.
10Intellectual Property Rights
All content on Doctiplus, including text, graphics, logos, images, software, design, and trademarks, is the property of Doctiplus or its licensors and is protected by international copyright, trademark, and intellectual property laws.
You are granted a limited, non exclusive, non transferable license to access and use Doctiplus for personal, non commercial purposes. You may not:
Copy, reproduce, distribute, or republish any content
Modify, reverse engineer, or create derivative works
Use Doctiplus branding or trademarks without written permission
Scrape, extract, or mine data from our platform
11Prohibited Activities
When using Doctiplus, you agree not to:
Use the platform for any illegal, fraudulent, or unauthorized purpose
Share false, misleading, or harmful medical information
Impersonate any person, doctor, or organization
Transmit viruses, malware, or other harmful software
Attempt to gain unauthorized access to Doctiplus systems
Interfere with or disrupt the platform or servers
Harass, threaten, or abuse doctors, staff, or other users
Misuse e prescriptions or medical records
Violation of these rules may result in immediate account suspension or termination and possible legal action.
12Limitation of Liability
Doctiplus provides its services on an "as is" and "as available" basis. While we work diligently to ensure accurate, reliable healthcare access, we do not guarantee that the platform will be uninterrupted, error free, or entirely secure.
To the maximum extent permitted by law, Doctiplus and its affiliates shall not be liable for:
Medical decisions or outcomes resulting from consultations
Actions, advice, or negligence of independent doctors
Indirect, incidental, special, or consequential damages
Loss of data, profits, or opportunities
Issues arising from third party payment processors or insurers
Events beyond our reasonable control, including force majeure
Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
13Indemnification
You agree to indemnify, defend, and hold harmless Doctiplus, its officers, directors, employees, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney fees) arising from:
Your use or misuse of the Doctiplus platform
Your violation of these Terms or applicable laws
Your violation of any third party rights
Any false or misleading information you provide
14Termination of Services
Doctiplus reserves the right to suspend or terminate your access to the platform at any time, with or without notice, if we believe you have:
Violated these Terms or any applicable laws
Engaged in fraudulent, harmful, or abusive behavior
Provided false or misleading information
Compromised platform security
You may terminate your account at any time by contacting us using the details in section 17. Termination does not affect any obligations incurred before the termination date.
15Changes to These Terms
Doctiplus may update or modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. Updated Terms will be posted on this page with a new effective date.
Continued use of Doctiplus after any changes means you accept the revised Terms. We recommend reviewing this page periodically to stay informed.
16Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of laws principles.
Any disputes arising from or related to these Terms or the use of Doctiplus shall be resolved exclusively in the competent courts of Houston, Texas. Where the law of your country of residence gives you rights that cannot be removed by agreement, those rights are unaffected by this section.
Dispute Resolution
Before taking legal action, we encourage users to contact Doctiplus support so we can try to resolve any concerns quickly and fairly.
17Contact Information
If you have any questions, concerns, or feedback about these Terms and Conditions, please contact us:
Office Address: 1401 St Joseph Pkwy, Houston, TX 77002, United States
Our support team typically responds within 1 to 2 business days.
Have Questions About Our Terms?
Our Doctiplus support team is ready to help clarify anything about these Terms and Conditions. We are committed to transparency, fairness, and your complete understanding.
Cardiologist