Patient Feedback

Patient Reviews On Doctiplus

Every review on Doctiplus is written by a patient who completed a confirmed consultation, and it stays on the doctor's profile whether it is positive or not. This page explains how that works, what we check before a review is published, and why we never take a negative review down at a doctor's request.

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About Our Feedback System

What A Doctiplus Review Actually Is

A review is tied to an appointment record, not to an account. If the consultation did not happen, the review form never opens.

That single rule is what separates this from an open review site. Anyone can write anything on a general directory, and a doctor's rating there can be moved by people who never met them. On Doctiplus the review form is unlocked by a completed consultation and nothing else, so every rating on a profile corresponds to a real appointment in our system.

Reviews cover the things a patient is actually placed to judge: whether the doctor explained things clearly, how they conducted the consultation, whether the session started on time, and how satisfied the patient was overall. We do not ask patients to assess clinical correctness, because that is not something a consultation leaves you equipped to score.

Appointment-Verified OnlyThe review form is unlocked by a completed consultation. There is no other route to leaving a rating.
Negative Reviews Stay UpA doctor cannot have a review removed for being critical. Only guideline breaches are taken down.
Rated Across Five AreasCommunication, professionalism, clarity of the plan, punctuality, and overall satisfaction.
Your Name Is OptionalPublish anonymously if you prefer. The appointment is still verified, so the rating still counts.
Our Review Process

How A Review Gets From You To The Profile

Four stages, in order. Nothing is published that has not come through all four.

1

Consultation Completed

You finish a confirmed appointment, either a video consultation or an in-person visit with a listed doctor. A cancelled or no-show appointment does not unlock the form.

2

Invitation Sent

A review invitation appears in your patient dashboard and in your post-appointment email. You are asked to rate five aspects of the experience and add written feedback if you want to.

3

Checked Before Publishing

A person on our moderation team reads it. We check it against the appointment record and our content guidelines. We do not edit what you wrote or soften your rating.

4

Published On The Profile

The review appears on the doctor's profile and counts toward their rating. The doctor may write a public reply. They cannot delete, edit, or hide what you said.

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Where To Read Reviews

Reviews live on the profile of the doctor who received them, not on a single collected page. That is deliberate. An aggregate score across the whole platform tells you nothing useful about the specialist you are about to book.

Open any doctor's profile to see their rating, the reviews patients have left, and the date each one was written. Profiles with no reviews yet are shown as exactly that, rather than being padded with a score.

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Review Integrity

What We Do To Keep Reviews Honest

A review system is only worth reading if the things it refuses to do are clear. These are ours.

Verified Against The Booking

Every submission is cross-referenced with our appointment database before it is published. A review with no matching completed consultation is not published.

No Suppression Of Criticism

Doctors and clinics cannot request the removal of a negative review. A review comes down only if it breaches our guidelines: abuse, identifying a third party, or content that belongs with a regulator.

Read By A Person First

Every review is read by a member of the moderation team before it goes live. We check authenticity and guideline compliance. We do not check whether the doctor comes out well.

Anonymity Without Losing The Vote

Your name and location are shown only if you choose to show them. Either way the consultation is verified internally, so an anonymous review carries exactly the same weight in the doctor's score.

Dated And Sorted By Recency

Every review carries the date it was written and profiles show the most recent first. A doctor's practice can change, and a review from three years ago should not read as though it were written last week.

Right Of Reply, Not Right Of Veto

A doctor can post a public response to any review on their profile. That gives you both sides. It does not change the rating, and the original review stays exactly as written.

Have You Consulted A Doctor On Doctiplus?

Your feedback helps the next patient choose. If you have completed a consultation, the review form is waiting in your patient dashboard. It takes about two minutes, and an honest low rating is as useful to us as a high one.

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Frequently Asked Questions

Patient Review FAQs

How to leave feedback, what happens to it, and what a rating on a profile does and does not mean.

A review invitation appears in your patient dashboard after your appointment ends, and the same link is sent in your post-appointment email. You rate the consultation across five criteria and can add written feedback if you want to. The written part is optional; the rating is not.

Yes. You can choose not to display your name or location, and the review is published as submitted by an anonymous patient. Your appointment record is still verified internally, so the rating counts toward the doctor's score exactly as a named review would.

Usually within 24 to 48 hours of submission. Every review is read by a person before it goes live, which is what accounts for the delay. You are emailed when it has been published.

No. Being unflattering is not grounds for removal, and a doctor asking is not grounds either. A review is taken down only where it breaches our guidelines: abusive language, information identifying a third party, or a clinical allegation that belongs in front of a regulator rather than on a profile.

Communication: how clearly the doctor explained things. Professionalism: their conduct during the consultation. Clarity of the plan: whether you left understanding what happens next. Punctuality: whether the session started on time. Overall satisfaction. We deliberately do not ask you to rate diagnostic accuracy, because a consultation does not put a patient in a position to judge it.

Yes, within 14 days, from your patient dashboard. After that the review is locked so the record stays stable. If something changed materially after you wrote it, contact patient support and we will look at it.

Yes. Ratings are monitored, and a sustained pattern of low scores or repeated complaints is escalated to our clinical governance team. Where the concern is serious, a doctor can be suspended from taking new bookings while it is investigated. A single bad review does not trigger this; a pattern does.

Yes. Reviews come from both video consultations and in-person clinic appointments, and each one is labelled with which it was. The two are different experiences, so you can see which type a review refers to before you weigh it.

Leave the honest review. That is the part that helps other patients. If the problem was clinical rather than a matter of service, also contact patient support directly so it reaches our governance team, because a profile review is not the right route for a clinical concern.

The review form is tied to a confirmed appointment record, so there is no path to leaving a review without having had the consultation. Doctors are prohibited from offering anything in exchange for a positive review, and a doctor found doing so is removed from the platform.

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Browse doctors by specialty, read the reviews on each profile, and book with someone whose record you can actually check.

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