A smartphone, tablet or computer with a camera, microphone and a working internet connection is all you need. No app download is required. The consultation runs directly in your browser using an encrypted video platform. A stable broadband or 4G connection delivers the best experience. If your connection drops, your doctor waits and you can rejoin using the same link from your confirmation email.

On-demand consultations average under 10 minutes from booking to being connected with a doctor. Many patients connect within a few minutes. If you prefer a specific doctor or time, same-day and future scheduled appointments are available and confirmed instantly by email and SMS with your secure video link included.

Yes, where clinically appropriate and legally permitted in your country. Digital prescriptions are issued immediately after the consultation and accepted by pharmacies in 90 countries. Certain controlled medications require a face-to-face assessment and cannot be prescribed remotely by law. Your doctor will inform you if this applies to your situation and can advise the appropriate next step.

For most conditions, clinical research shows that telehealth consultations produce equivalent outcomes to in-person appointments. Video consultations work exceptionally well for infections, skin conditions, mental health, prescription management, chronic condition reviews, second opinions and more. For conditions that require hands-on physical examination or on-site diagnostic testing, your Doctiplus doctor will recommend and facilitate an in-clinic appointment.

Yes, completely. All video calls use 256-bit end-to-end encryption. The platform is fully HIPAA and GDPR compliant. Consultations are not recorded without your explicit written consent. Your health records, prescriptions and documents are accessible only to you and your treating doctor. Doctiplus never sells or shares your personal or health data with any third party.

Yes. Following a video consultation in which your doctor assesses your fitness for work, they can issue an official sick note accepted by employers, schools, universities and government agencies. The certificate is issued digitally and delivered immediately to your account and by email. Fitness-to-fly certificates are also available where clinically appropriate.

Yes. Doctiplus works with many major health insurance providers. You can enter your insurance details during booking to check coverage. If your provider is not directly integrated, we provide detailed clinical invoices and receipts that can be submitted to your insurer for reimbursement. Self-pay pricing is transparent and displayed in full before you confirm your booking. There are no hidden charges.

Scheduled video consultations can be rescheduled or cancelled from your Doctiplus account up to 1 hour before the start time in most cases. Cancellations made within the cancellation window may incur a fee as noted in our terms of service. You can also contact our support team at info@doctiplus.co or call +1 (800) 123-4567 at any time and we will assist with rescheduling.