Choose a Online or In Clinic Appointment with a Verified Doctor

You need a smartphone, tablet or computer with a working camera, microphone and internet connection — either WiFi or 4G mobile data. No app download is required. The consultation takes place directly in your web browser. A stable broadband or 4G connection provides the best experience for HD video. If your connection drops during a call, your doctor will wait briefly and you can reconnect using the same link in your confirmation email.

For on-demand video consultations the average wait time is under 10 minutes. Many patients are connected to an available doctor within just a few minutes. If you prefer a specific doctor or a particular time slot, you can book a scheduled appointment for later the same day or on a future date. Scheduled appointments are confirmed instantly and you will receive a video link by email and SMS.

Yes, where it is clinically appropriate and legally permitted in your country, our doctors can issue a valid digital prescription following a video consultation. These prescriptions are accepted by the vast majority of pharmacies and are delivered to your Doctiplus account and by email within minutes of the consultation ending. Certain controlled medications require a face-to-face assessment and cannot be prescribed remotely — your doctor will advise you if this applies to your situation.

For a wide range of conditions, clinical research consistently shows that telehealth consultations deliver equivalent outcomes to in-person visits. Video consultations are highly effective for skin conditions, infections, mental health concerns, chronic condition management, medication reviews, prescription renewals and second opinions. For conditions that require physical examination, diagnostic testing or minor procedures, an in-clinic appointment is recommended — your Doctiplus doctor will tell you if this is the case during your initial assessment.

Yes. Following a video consultation in which your doctor assesses your fitness for work, they can issue an official sick note or medical certificate accepted by employers, schools, universities, insurance companies and government benefit agencies. The certificate is issued digitally and delivered to your account immediately after the consultation. Fitness-to-fly certificates for travel are also available where clinically appropriate.

Absolutely. All video consultations on Doctiplus are fully encrypted using 256-bit SSL technology. The platform is HIPAA compliant and GDPR compliant. Consultations are not recorded without explicit consent. Your health records, prescriptions and consultation notes are stored securely and are accessible only to you and your treating doctor. We never share or sell your data with third parties under any circumstances.

Video consultations are effective for a very wide range of conditions including common infections, coughs, colds and flu, skin conditions including acne and eczema, mental health issues including anxiety and depression, chronic condition management for diabetes and hypertension, medication reviews and repeat prescriptions, digestive problems, allergies, sexual health concerns, joint and muscle pain, sleep disorders, thyroid conditions and much more. Conditions requiring physical examination, emergency assessment or surgical intervention are referred appropriately.

Yes. Doctiplus operates a network of verified partner clinics in 90+ countries. Whether you are in the United Kingdom, Europe, the Middle East, Asia, Africa or the Americas, you can find and book an in-person appointment at a nearby verified clinic through the Doctiplus platform. All partner clinics are quality-checked and approved by our medical team before being listed.

Appointments can be rescheduled or cancelled from your Doctiplus account at any time up to 24 hours before the scheduled start time. Video consultations can be rescheduled up to 1 hour before in most cases. For cancellations made within 24 hours of the appointment time, a cancellation fee may apply depending on the consultation type. Please refer to our terms of service for full details. You can also contact our support team at info@doctiplus.co or +1 (800) 123-4567 for help with rescheduling.

Yes. Doctiplus works with many major health insurance providers for both video and in-clinic consultations. During the booking process, you can enter your insurance details to check coverage. Even if your provider is not directly integrated with our platform, we provide detailed clinical invoices and receipts that can be submitted to your insurer for reimbursement. For self-pay patients, our transparent pricing is displayed before you confirm your booking with no hidden charges.